Please place your order 1 working day before pick up/ delivery date.
Upon receipt of your order, you will receive order confirmation email. When your order is shipped, you would receive the email about the delivery information. A phone call would be made for any confirmation needed.
Upon receiving your order, we will issue confirmation through email. Please feel free to contact us if you cannot receive the confirmation.
No cancellation and refund would be accepted after the order is confirmed. We also reserve the right to not accepting any reschedule request due to limited availability.
If there is any needed for order modification, or pickup / delivery rescheduling, please contact us at least 5 days in advance. Please understand, all orders are handmade, rescheduling is subject to availability of the new pick up / delivery date.
Daily cut off time is 2pm. Orders placed after 2pm will be considered as orders made on the following day. The earliest delivery time everyday is 2pm, and latest delivery time is 7pm.
No delivery service for outlying islands, the airport, and restricted areas of Hong Kong.
We would share your delivery information to Lalamove, who is our delivery partner. When the driver arrive the delivery address, Lalamove driver would call the recipient’s contact number to pass the delivery. Detailed service level agreement please refer to Lalamove’s Terms & Conditions
Please note, additional delivery charge will apply if second delivery is required due to incomplete/incorrect recipient information or absence of recipient at designated date, time and address.
In case of black rainstorm or typhoon signal no. 8 or above, delivery will be postponed. We will contact you to make new delivery arrangement.
Delivery charge per order amount:
Order Amount Store Pick up Delivery Fee
>= HKD 600 Free Waived
< HKD 600 Free HKD 50
< HKD 200 Free NA
Store Pickup Address: G/F Sau Wah Fong, Wanchai, Hong Kong
Business Hours: 11AM - 7:30PM (Tuesday - Sunday)
Contact number: 2528 6577
All food should be consumed on the day of purchase.
The listed price is only applicable to the standard design. If case any amendment is needed, Jouer reserves the right to provide further quotation. The actual price of the product depends on the finalised design requirement.
Please note that as the colour is hand mixed, it is very likely that the colour and look of the cake vary slightly from the reference photo. The product photo in this online store is for reference only.
By submitting order, you agree to accept the terms and condition.
Subject to supply availability, Jouer reserves the right to replace food products of equal value.
In case of disputes, the decision of Jouer shall be final and binding.